Deliveries to UK recipients in UK zones 1-3 are usually made between 7:00 am and 5:30 pm Monday to Friday, depending on the service selected. A Saturday service is available to the majority of UK destinations for an additional fee of £12. Deliveries are typically between 7.00 am and 1 pm.
Contact us before placing orders for delivery outside the UK.
We deliver to an address, not a named individual. When no one is available to accept the item, we will try and deliver the parcel to a neighbour, or to a local Post Office branch, where it will be held for 16 days. A card will be left informing the recipient of the attempted delivery and where the parcel can be collected from. For buildings with multiple occupancies, the complete address must contain business name or department details and telephone number to allow a delivery to be completed. Please ensure that the recipient's telephone number is included for both UK and overseas deliveries.